Privacy Policy

At Hotel Ratnadurga, we value the privacy of our guests and are committed to protecting personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

1. Information We Collect

• Personal Information: Name, phone number, email, address, ID proofs.
• Booking & Payment Info: Dates of stay, payment details, billing address.
• On-Site Data: CCTV footage (for security), Wi-Fi usage logs, restaurant/room service orders.
• Website/Online Data: IP address, browser type, cookies (if booking via our website).

2. How We Use Your Information

• To confirm and manage bookings.
• To process payments and issue invoices.
• To provide hospitality services (restaurant, room service, housekeeping, events).
• To enhance guest experience and personalize offers.
• For legal, accounting, or regulatory requirements.

3. Information Sharing

We do not sell or rent your information. We may share limited data with:

• Payment processors (secure transactions).
• Government authorities (as per legal requirements like guest ID reporting).
• Service providers (IT, security, housekeeping vendors) under confidentiality.

4. Data Security

• Guest data is stored securely.
• Access is restricted to authorized hotel staff.
• CCTV recordings are retained only for a limited time unless required for investigations.

5. Guest Rights

• Access and review your personal data.
• Request correction or deletion (where legally possible).
• Withdraw consent for marketing communications.

6. Contact Us

For privacy-related queries, please contact: